FAQ
How do I log in?
If this is the first time you are trying to log in, you will need to click this link to reset your password. Once you have reset your password, you can try to log in with your email address and your new password.
Are there any delivery charges?
No – delivery is free! We do however encourage you to order all of your items in a single order, helping us manage supply and demand, keeping freight costs to a minimum and making sure you don’t miss the opportunity for your favourite item!
Do I have an order limit?
Each Telstra employee will have an allowance. The credit amount and product range will be communicated to you by a Telstra representative and could differ between Telstra departments.
We encourage you to order all of your items in a single order, helping us manage supply and demand, keeping freight costs to a minimum and making sure you don’t miss the opportunity for your favourite item!
How do I know what size I am?
All apparel items include measurements of the garment itself (not body measurements) in the product images. Please use these measurements as a guide to determine your size.
There are a range of styles (eg hoodie, polo, t-shirt) which differ, so please use respective measurement images as a guide to determine your size.
Tip: Use a similar garment you own to compare measurements given with a measuring tape.
Can I track my order?
Yes. When your order is despatched, you will receive an email containing a tracking number (linked to online tracking) from our third party courier.
I have left over spend. Where does this go?
Any left over spend will remain on your account. We tried to price items, so that you can reach your full credit amount with a number of merch combinations, or be very close to this.
How come I have access to the store and some of my colleagues are still waiting?
We are introducing people to the store in waves.
This helps with stock availability and allows time for any top ups, as well as giving us time to respond to any queries along the way. We are hoping this creates a positive shopping experience for all.
What sustainability practices have been followed?
Quality materials and timeless designs have been used to ensure high reusability (no landfill here). We also carry sustainability through our shipping practices:
Importantly none of the Telstra International merchandise items comes individually wrapped in single-use-plastic (SUP). This is unnecessary and has saved thousands of one-time-use plastic bags ending up in landfill.
Is there a Telstra contact I can reach out to for feedback reasons etc?
For all return, shipping, sizing and portal questions please contact Merchgirls via the contact page.